Warranty

5 YEARS WARRANTY ON WINCHES:

Hiniu Marine warrants to the original retail purchaser that eligible Hiniu Marine products will be free from defects in materials and workmanship under normal use, beginning on the date of purchase, for the periods listed below.

We warrant each new winch manufactured by Hiniu Marine to be free from defects in material and workmanship for a period of 5 years from date of purchase (subject to conditions and exclusions below.)

(12 month warranty on all other non-winch Hiniu Marine Products)
Anchor winches feature a 2 year commercial warranty.
5 + Life on all winch series products for recreational use.
That’s a 5 Year Warranty on all components plus a Life Time Warranty on Drive Component Damage due to Water Ingress.

Notes:The limited lifetime warranty on anchors covers defects in material and workmanship from the original purchase date.
Normal wear and tear is not covered under any warranty.
Warranties are valid only for the original purchaser and are non-transferable.
Electrical components (solenoids, switches, circuit breakers, remote controls) are excluded from coverage.

What Is Not Covered

This warranty does not cover:

Normal wear (including Rode Kits, except rope-to-chain splice)
Damage caused by accident, misuse, abuse, negligence, flood, fire, earthquake, or other external causes
Damage caused by use with Non-Hiniu Marine products
Alteration, modification, or repair by anyone not authorized by Hiniu Marine
Improper installation, incorrect voltage, or use outside intended application
Use of the windlass to pull the boat toward the anchor, haul the seabed, or as a cleat/tie-off during towing
Bent shafts or gear box/motor damage resulting from misuse
Commercial use without proper product sizing

Obtaining Warranty Service

Request RMA: Contact Hiniu Marine for a Return Materials Authorization (RMA) number.

Return Product: Securely package the item and send to:

Returns Department：
Hiniu Marine Engineering CO.,LTD
104 Liuyanghe Road, Dongying, Shandong, China

Shipping Terms:

Customer is responsible for all inbound shipping costs, insurance, and risk of loss/damage in transit.
Shipping, handling, taxes, customs duties, and VAT are non-refundable.

Remedies:

If a covered defect is confirmed, Hiniu Marine will, at its sole discretion:

Repair the product using new or refurbished parts, or
Replace the product with a new or refurbished unit.
Replacement products are covered for the remainder of the original warranty period or 30 days, whichever is longer. Warranty coverage does not apply to technical services offered by Hiniu Marine.

Limitations & Exclusions

Coverage applies only to products manufactured by or for Hiniu Marine, identified by the Hiniu Marine trademark.

Warranty is void if:
Equipment is repaired or altered by unauthorized personnel
Product is damaged by improper installation or misuse
In addition, this Limited Warranty does not cover:

(a) Damage resulting from use with non-Hiniu Marine products.
(b) Damage resulting from accident, abuse, misuse, flood, fire, earthquake, or other external causes.
(c) Damage resulting from operating the product outside the permitted or intended uses described by Hiniu Marine, or from using an improper voltage or power supply.

Windlasses should not be used to haul the seabed to the boat or drag the boat to the anchor. This will cause the windlass to be submitted to pressures outside its specified limits which will damage the windlass or cause the shaft to bend. A bent shaft is not covered under warranty.

If your anchor and/or ground tackle becomes stuck on an object below the surface, you should tie the rode to a cleat, releasing any pressure to the windlass unit and then use the boat to break free of the object. The proper way is motoring up to the anchor and use the boat to break loose the anchor.

Never use the windlass as a cleat or tie off if being towed.

If the boat is heavy for its size or is commercially used, please go up a size when choosing a windlass.

No agent, reseller, or employee is authorized to modify or extend this warranty.

No dealer, reseller, or employee is authorized to modify or extend this warranty. If any provision is found unenforceable, the remainder still applies.

Implied Warranties & Limitation of Liability

Except where prohibited by law:

All implied warranties (including merchantability and fitness for a particular purpose) are limited to the duration of this limited warranty.
Hiniu Marine LTD is not liable for incidental, indirect, special, or consequential damages (including loss of profits or revenue).
Some jurisdictions do not allow these limitations, so they may not apply to you.

Governing Law

This warranty shall be governed by and construed in accordance with the laws of the People’s Republic of China, excluding its conflict of laws principles.

National Statutory Rights

This warranty does not affect any rights you may have under applicable national laws on the sale of consumer goods, including rights under EC Directive 99/44.

Contact

Hiniu Marine, is responsible for all warranty claims and service.

Hiniu Marine Engineering CO.,LTD
info@hiniumarine.com